Faults and repairs

Faults and Repairs

Regulation 7 of the Fire Safety Regulations 2022 states that responsible persons of high-rise residential buildings must undertake monthly routine checks of specific fire safety equipment.

Faults with equipment that cannot be rectified within 24 hours should be reported using the online fault form.

Lifts and Essential Fire-fighting Equipment

Regulation 7 of the Fire Safety Regulations 2022 states responsible persons of high-rise residential buildings must undertake monthly routine checks of specific fire safety equipment, including:

  • Lifts for use by firefighters or evacuation lifts 
  • Automatic door release mechanisms 
  • Evacuation alert systems 
  • Fire detection and alarm systems 
  • Rising mains 
  • Smoke control systems 
  • Suppression systems 

If faults are identified, the responsible person must take steps to rectify them.  If the fault cannot be rectified within 24 hours, the fault must be reported to the fire and rescue service. The fire and rescue service must be updated once the fault has been rectified. 

This information can be factored into our operational response as necessary.

 

Fire Doors

There is support available for all Responsible Persons on how to conduct routine checks on fire doors and provide information to residents. Click here for full guidance.

Frequently Asked Questions

Who should file a report?

Fault forms should only be completed by the responsible person or those in an authorised capacity on behalf of the responsible person.

If you are a resident and/or leaseholder who has identified concerns with your building, in the first instance you should contact the Responsible Person for your building.

If you want to report a fire safety complaint, please contact us directly via email: mailbox.tfs@essex-fire.gov.uk

Reporting a fault

Faults with equipment that cannot be rectified within 24 hours should be reported using the online fault form. A fault reference number will be emailed to you – you should keep a record of this to for when the equipment has been repaired.

Reporting a repair

Faults that have been fixed must be reported using the link within the email you will have received when reporting the original fault. 

Have you got a concern relating to your building?

If you are a resident and/or leaseholder who has identified concerns with your building, you should contact the Responsible Person for your building.

If you have done this but want to report a fire safety complaint, please contact us directly by email: mailbox.tfs@essex-fire.gov.uk

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