Fire safety during coronavirus (COVID-19)
Update Thursday 19 March
We've temporarily stopped home fire safety and safe and well visits. This is to help reduce the spread of the virus to the vulnerable people we usually visit, as well as keep our own staff safe and well.
We want to reduce the risk of our people becoming ill, so that we can continue to provide a service for those who need us, as long as we possibly can.
We expect that in the coming days we will restart visits, but only for those who are most at risk and most vulnerable to fire. We will be clearer about who those people are as soon as we can, and we'll update this page with that information.
It's important we continue to care for those who need us most, even in the face of national crisis, because they don't stop needing our help during a pandemic.
We will be keeping the 0300 303 0088 number open for as long as we are physically able to.
The public and our partners can call us for advice and guidance or to refer someone who is at serious risk of fire. This hasn't changed.
Different ways of working
- for people who are less vulnerable, we are able to deliver smoke alarms for them to self-fit. We will provide advice and guidance on where to put them as well as a copy of our home safety booklet.
- people who would like fire safety or crime prevention advice over the phone can arrange a call with one of our experienced Safe and Well Officers by calling us on 0300 303 0088 or by using our online form
- If you are requesting a Home Safety/Safe and Well visit for a close friend or relative, or if you’re referring somebody in your work or volunteering role please use this online form
Our team are on hand to talk to you if you need us: we operate from 9.30am - 4.30pm, Monday to Thursday and 9.30am - 4pm on Friday.
Home fire safety videos
For helpful tips from our experts, take a look at our home fire safety videos on YouTube or visit our home fire safety web pages.