Essex County Fire and Rescue Service


High Rise Accommodation

It is important for your own safety to understand what to do in the event of a fire, whether it’s in your flat or somewhere else in the building.

Most high-rise blocks of flats have a "stay put" policy in the event of a fire. You should have been provided with this information when you moved in, however you can also find out your building's policy direct with the management company/council who own the building.

If there is a fire in your flat
•    follow your escape plan: get everyone out, stay out, call 999
•    close all doors behind you as you leave, to contain the fire
•    walk down the nearest stairs or through the nearest fire exit. DO NOT use the lift.

If there is a fire, but not in your flat (and your flat is unaffected by heat or smoke)
•    close your doors and windows
•    stay put unless advised by the fire service
•    call the fire service on 999 – NEVER assume that someone else has already done so – you could save  someone’s life.

If trapped in your flat by fire
•    get everyone to the safest room within the flat, furthest from the smoke/heat entry point is best
•    call the fire service on 999 – and tell us your flat and floor number

If the fire service needs to fully evacuate the building they will knock door to door.


Protect your home
•    fit at least one smoke alarm in your flat
•    test your smoke alarm once a month
•    never take the batteries out
•    always follow the manufacturers advice
Be prepared
•    keep all exits clear both communal corridors and in your home
•    keep door and window keys near the exit
•    prepare a grab bag that you can take if you need to be evacuated. Think about prescriptions, documents such  as your driving licence and passport, spare keys, a mobile phone, charger and a torch.
•    get to know your neighbours. Are they young, elderly or vulnerable? They may need assistance in an emergency




Essex County Fire and Rescue Service is committed to ensuring 100% of homes in Essex have a working smoke alarm. So, to help this happen, we carry out home safety visits to anyone living in Essex, completely FREE of charge.


Call us on 0300 303 0088
Online form:


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